Common questions
Section titled “Common questions”Short, straight answers to what merchants ask most before going live.
Your customers
Section titled “Your customers”Do my customers need crypto, or a wallet, to take part? No. They create a free Frak wallet in about 10 seconds with Face ID or a fingerprint, no crypto knowledge, no jargon, no money up front. See what your customers see.
Is this really my customers, or strangers? It’s your real customers and the friends they personally invite. That’s warm, trusted word-of-mouth, not cold ads.
Can customers actually cash out their rewards? Yes. They can transfer their earnings to their bank account from the wallet whenever they like.
Costs and payments
Section titled “Costs and payments”How much does Frak cost? Frak takes a 20% commission on your campaign budget. The other 80% goes to your customers as rewards. You only pay on real, confirmed sales.
When are rewards actually paid? Only when a sale is confirmed. Until then the reward is held as “awaiting validation”, so nothing leaves your budget for an order that isn’t final.
What happens if an order is refunded? The matching reward is cancelled automatically. You never pay for a sale that didn’t stick.
Can I control my spending? Yes. Set a budget cap (overall, or daily, weekly, monthly), pause a campaign any time, or switch reward payouts off entirely. Add funds.
Which currencies can I use? EUR, USD, or GBP via Monerium, or USDC via Circle. Most merchants keep the default (EURe).
Setup and privacy
Section titled “Setup and privacy”Do I need to write code? Not for Shopify, WordPress, or PrestaShop, they all have ready-made apps. A fully custom site needs a little setup. Pick your platform.
How long does setup take? About 5 minutes for most stores: install, connect, fund, and launch.
Is my customers’ data safe? Yes. A customer’s email is only ever used to recover their wallet, never for unsolicited messages.