Common questions
Section titled “Common questions”Frak turns your customers into an acquisition channel: ambassadors share personal links, friends buy, and both sides earn real cash. Here are short, straight answers to what merchants ask most before going live.
How Frak works
Section titled “How Frak works”How is Frak different from a classic referral or affiliate program? Most referral and affiliate tools charge a monthly fee or contract, and pay the buyer in coupons or store credit, if they reward the buyer at all. Frak has no subscription: you pay a flat 20% commission on your campaign budget, only when a sale is confirmed. Both the ambassador (sharer) and their friend (the buyer) earn real, withdrawable cash, which activates far more of your customers than an affiliate program open only to a few approved creators. See a full comparison with other referral and affiliate tools.
Do customers get cash or points? Real cash. Ambassadors and their friends both earn money that lands in their Frak wallet and can be withdrawn straight to a bank account, not points, store credit, or coupons.
Do my customers need to install an app? No one needs an app to share or to buy. To collect and withdraw a reward, a friend or ambassador uses the free Frak app and wallet, created in about 10 seconds with Face ID or a fingerprint. See what your customers see.
Your customers
Section titled “Your customers”Do my customers need crypto, or a wallet, to take part? No. They create a free Frak wallet in about 10 seconds with Face ID or a fingerprint, no crypto knowledge, no jargon, no money up front. See what your customers see.
Is this really my customers, or strangers? It’s your real customers and the friends they personally invite. That’s warm, trusted word-of-mouth, not cold ads.
Can customers actually cash out their rewards? Yes. They can transfer their earnings to their bank account from the wallet whenever they like.
Costs and payments
Section titled “Costs and payments”How much does Frak cost? Frak takes a 20% commission on your campaign budget. The other 80% goes to your customers as rewards. You only pay on real, confirmed sales.
When are rewards actually paid? Only when a sale is confirmed. Until then the reward is held as “awaiting validation”, so nothing leaves your budget for an order that isn’t final.
What happens if an order is refunded? The matching reward is cancelled automatically. You never pay for a sale that didn’t stick.
Can I control my spending? Yes. Set a budget cap (overall, or daily, weekly, monthly), pause a campaign any time, or switch reward payouts off entirely. Add funds.
Which currencies can I use? EUR, USD, or GBP via Monerium, or USDC via Circle. Most merchants keep the default (EURe).
Setup and privacy
Section titled “Setup and privacy”Do I need to write code? Not for Shopify, WordPress, or PrestaShop, they all have ready-made apps. A fully custom site needs a little setup. Pick your platform.
How long does setup take? About 5 minutes with the Shopify app or the WordPress or PrestaShop plugin: install, connect, fund, and launch. A custom site or native iOS or Android app takes under an hour, because the SDK snippets are small.
Is my customers’ data safe? Yes. A customer’s email is only ever used to recover their wallet, never for unsolicited messages.