Add funds

Your reward budget is the pot your campaigns pay rewards from. You top it up by card, and Frak only spends it when a real, confirmed sale happens. Nothing goes out until you fund it and switch payouts on.

Where to find it

Open your merchant and go to Manage Budget (also shown as Wallet). Everything below lives there.

Set up your budget

The first time, click Set Up Budget. This creates the budget your campaigns draw from. You only do it once per merchant.

Add funds

1. Click Add funds.

2. Enter the amount and pay by card. Stripe handles the payment securely, so Frak never sees your card details.

3. Your new balance appears under Reward Budget once the payment clears.

Note

Top-ups take 1 to 5 business days to clear. Like any payment, they go through standard security and anti-money-laundering checks before the funds land in your balance.

Turn payouts on or off

A Distributing Rewards toggle controls whether active campaigns can pay out:

• On: rewards are sent automatically as customers refer and buy.
• Off: payouts pause. Your campaigns and balance stay exactly as they are, nothing is lost.

Caution

If your budget runs empty, active campaigns can’t reward customers until you add funds. The dashboard shows a clear banner when that happens.

Get money back

Need to pull unused funds back? Turn Distributing Rewards off, then use Withdraw funds. Your available balance returns to your wallet. Rewards already promised to customers stay reserved, so you only ever withdraw what’s truly free.

Next step

Funded and ready? Create a campaign to decide what customers earn.